In order to claim the warranty service you must contact the manufacture's authorised service centre or firm sold and/or installed you the electronic mechanical lock«RIFF-12v» and inform about signs of operation aroused claiming. On preliminarily defining
possible defects you shall be ready to inform the Rapair or Service Centre about the date of lock's purchase, you could give a detailed description of defect. In case of connection of external power supply and/or external devices with the electronic mechanical lock «RIFF-12v» this information shall be necessary to give because the complex examination of all of devices operating with the mortise lock can be needed for an analysis of any problems.
In some cases, you may be requested to provide additional information concerning the maintenance of the electronic mechanical lock «RIFF-12v», therefore it is important to keep a record of any previous repairs, and make them available if questions arise concerning maintenance.
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